Privacy Policy

We take data protection and your privacy very seriously at Flight Claimer. Here's how we handle your information:

Last updated: 2nd October 2024

This privacy notice aims to give you information on how we collect and processes your personal data through your use of this website, including any data you may provide when you submit our online form.

It is important that you read this privacy notice so that you are fully aware of how and why we are using your data.

1. Who We Are

Zenfco Limited is the data controller and responsible for your personal data (collectively referred to as "Zenfco Limited", "Flight Claimer", we", "us" or "our" in this privacy notice).

We are a registered data controller with the Information Commissioner’s Office, registration number ZA367506. Email: legal@flightclaimer.com, postal address: Zenfco Limited t/a Flight Claimer, 483 Green Lanes, London, N13 4BS

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymised data).  

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:  

• Identity Data includes first name and last name.
• Contact Data includes address, email address and telephone number(s).
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Product Data includes form responses (the data entered and selected within our online contact form).
• Usage Data includes information about how you use our website.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, pixels, server logs and other similar technologies. Please see our cookie policy for further details.
• Technical Data from analytics providers such as Google.

4. How We Use Your Data

We will only use your data when the law allows us to. Most commonly, we will use your data in the following circumstances:

• Where we need to effectively perform the service you require.
• Where it is necessary for our legitimate interests (or those of specialist flight delay claims management companies and your interests and fundamental rights do not override those interests.

Our lawful basis for processing your data:

• The processing necessary for the purposes of the legitimate interests of the data controller/data processors or those of the flight delay compensation specialist except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject.
• Data used for the purpose of providing the introduction to a specialist flight delay compensation company such as Bott and Co Solicitors Ltd in order to provide the service requested by the data subject.
• With a free flight compensation check through FlightClaimer.com you will have the choice to proceed with your claim by giving voluntary consent to a flight delay compensation specialist company such as Bott and Co Solicitors Ltd to present your claim if eligible to the airline on behalf of all the passengers listed and this could include issuing court proceeding where necessary. You understand that they work on a no win no fee basis, which means if they aren’t successful you won’t have to pay anything. When they do recover compensation from the airline they will deduct their fees.

5. Sharing of Your Data

We may have to share your data with specialist flight delay claims management companies set out below for the purposes set out in our lawful basis for the processing of your general person data:

• A specialist flight delay compensation company such as Bott and Co Solicitors Ltd as the data processor and independent data controller in order to provide the requested service, i.e. flight delay compensation claims.
• Breitrock GmbH, Poststrasse 30, Zug 6300, SWITZERLAND acting as data processor, joint data controller or independent data controller who provides the introduction to the specialist flight delay compensation company by means of IT and system services which may be based on the data you have provided.

6. Your Legal Rights and Your Personal Data

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which may override your rights and freedoms. 
• Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

If you wish to exercise any of the rights set out above, please contact legal@flightclaimer.com for further details.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Data Transfers to Third Countries

The data we collect from you may, on occasion, be stored and/or processed at a destination outside the European Economic Area (EEA). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. These organisations may be engaged in the fulfilment of your request, order or reservation, and the provision of support services.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield Regulation which requires them to provide similar protection to personal data shared between the Europe and the US.

We will take steps reasonably necessary to ensure there is an adequate level of protection of your data and that your data is treated securely and in accordance with our Privacy Policy.

10. Cookies

Please refer to our Cookie Policy.

11. How to Make a Complaint

To exercise all relevant rights, queries or complaints, please contact us at legal@flightclaimer.com to discuss your concerns.

Following this, if you are still dissatisfied, you are able to contact the Information Commissioner’s Office directly at https://ico.org.uk/